How can we help?
Why choose Bitflo?
We understand the need for quick and reliable support to ensure your business or educational facility can continue to operate in the event that something goes wrong. We have tailored our support process to ensure that it is quick and easy to obtain support via either phone call, email or Winston (our Central Helpdesk). Our team utilise both onsite visits and remote access to ensure that issues are rectified quickly and efficiently, this ensures that you can keep focussed on your core business and let us worry about your IT.
Cost Effective Support
In todays connected world the cost for IT support and maintenance can become an expensive exercise, especially when you are signed on to a maintenance contract. We understand, which is why Bitflo operate on a cost for service basis. We have no call out fees. Our onsite support is billed at a minimum of 1 hour, then every 30 minutes after that. Remote support is used where possible and is billed in 15 minute increments. Lastly, you become part of the Bitflo family so we keep an eye on you from time to time to check backups at no cost.
One Stop Shop
Dealing with multiple IT vendors takes time and adds more stress to an already busy workload. Bitflo has worked hard to build relationships with vendors and service providers to offer cost effective support and services directly under the Bitflo umbrella. Ask us how we can help with any of your IT requirements including support, new computers and parts, printers, toners, licensing and even cloud services such as web hosting, Google Cloud or Office 365.
Most IT service providers can fix problems but very few understand how small business and education organisations operate. Without this understanding, it is impossible to tailor support and services to adequately meet the unique requirements of these areas. Bitflo is a local company who has been working with small businesses and education clients since 2009. We understand the hurdles and constraints in these environments and are able to tailor IT systems and services to meet both budget and organisational requirements. Our dedicated team pride themselves on their understanding of these unique spaces and offering exceptional support and services to our clients.